I recently got T-Mobile to upgrade my old faulty T610 phone to a new Motorola RAZR V3 phone for almost no cost. Of course, I had to wait over a week to get it, but it is finally on its way.
I went to track the UPS shipment this afternoon and was surprised to see the ridiculous route that UPS sent the phone along. The phone could have been here a day early and UPS would have saved quite a bit of money if they had manually verified the shipping route. The phone was shipped an extra 3,900 miles because of the route taken.
If anyone has ever wondered why shipping rates are often so high, I think this might provide a possible clue.